TERMS OF USE


WELCOME TO OUR WEBSITE ("WEBSITE") OPERATED BY CHAE SKIN CARE LLC ("CHAE SKIN CARE", "WE", "US", OR "OUR"), A CALIFORNIA COMPANY. PLEASE READ THE FOLLOWING TERMS OF SERVICE ("TERMS") AS THEY GOVERN YOUR ("YOU") USE OF OUR WEBSITE. BY USING THIS WEBSITE YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AS THEY APPLY TO YOUR USE OF OR ACCESS TO OUR WEBSITE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS WEBSITE IN ANY WAY.

PRIVACY POLICY

PLEASE REVIEW OUR PRIVACY POLICY TO UNDERSTAND OUR PRACTICES

SHIPPING AND DELIVERY

CHAE SKIN CARE AGREES TO SHIP YOUR ORDER WITHIN 7 BUSINESS DAYS (EXCLUDING HOLIDAYS) AFTER PAYMENT IS APPROVED BY YOUR CREDIT CARD MERCHANT OR BANK. WE USE USPS FOR SHIPMENTS WITHIN THE UNITED STATES AND INTERNATIONAL SHIPMENTS.

BELOW ARE THE SHIPPING RATES:

  • USA: $6

  • CANADA: $12

  • INTERNATIONAL: $18

WE OFFER FREE SHIPPING ON ANY ORDER OVER $50 WITHIN THE UNITED STATES.

PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR DOMESTIC DELIVERY AND UP TO 30 BUSINESS DAYS FOR INTERNATIONAL DELIVERIES. PLEASE NOTE THAT MOST ORDERS ARE SHIPPED WITHIN 48 HOURS OF RECEIPT OF ORDER AND ARE SHIPPED MONDAY THROUGH FRIDAY.

WE CANNOT PREDICT OR CONTROL THE CUSTOMS CHARGES FOR INTERNATIONAL SHIPMENTS AND ARE NOT RESPONSIBLE FOR ADDITIONAL DUTIES OR CUSTOMS CHARGED BY THE DESTINATION COUNTRY.

WE ARE NOT RESPONSIBLE IF YOU PROVIDE AN INCORRECT SHIPPING ADDRESS. WE CAN ONLY PROCESS A REFUND OR REPLACEMENT IF THE ORDER IS RETURNED BACK TO US. YOU WILL BE RESPONSIBLE FOR ADDITIONAL SHIPPING FEES FOR THE REPLACEMENT SHIPMENT.

ALLERGY OR DEFECTIVE PRODUCT

IF YOU HAVE SENSITIVE SKIN, PLEASE TEST ON A SMALL AREA BEFORE REGULAR USE TO AVOID AN ALLERGIC REACTION. WE ARE NOT RESPONSIBLE FOR CUSTOMERS GETTING A SKIN REACTION TO OUR PRODUCTS.

IF YOUR PRODUCT IS FOUND TO BE DEFECTIVE, PLEASE CONTACT US AT HELLO@CHAESKINCARE.COM WITH THE SUBJECT HEADER "REFUND OR EXCHANGE". REFUNDS AND EXCHANGES ARE ACCEPTED ON A CASE-BY-CASE BASIS.

MISSING PRODUCTS AND SHIPPING DAMAGE

UPON RECEIPT OF AN ORDER WITH DAMAGED OR MISSING GOODS OR IF THE PACKAGE HAS BEEN OPENED, YOU MUST REGISTER ALL RESERVATIONS AND COMPLAINTS WITH THE CARRIER OR REFUSE THE PACKAGE IF IT IS LIKELY TO HAVE BEEN OPENED OR DAMAGED. IF DISCOVERED LATER, THEN YOU MUST NOTIFY CHAE SKIN CARE WITHIN 24 HOURS FROM THE TIME AND DATE OF DELIVERY OF THE NON-CONFORMING ORDER. YOU SHOULD REPORT THE INCIDENT TO US BY EMAILING INFO@CHAESKINACARE.COM. AFTER EXPIRATION OF SAID 24 HOUR PERIOD, YOU WILL HAVE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE PRODUCT AND ARE SATISFIED WITH ITS CONDITION AND QUANTITY.

SHIPPING AND DELIVERY

CHAE SKIN CARE AGREES TO SHIP YOUR ORDER WITHIN 5 BUSINESS DAYS (EXCLUDING HOLIDAYS) AFTER PAYMENT IS APPROVED BY YOUR CREDIT CARD MERCHANT OR BANK. WE USE USPS FOR SHIPMENTS WITHIN THE UNITED STATES AND INTERNATIONAL SHIPMENTS.

ORDER CANCELLATION

YOU MAY ONLY CANCEL YOUR ORDER VIA EMAIL UP UNTIL THE TIME THAT YOUR ORDER HAS BEEN SHIPPED. TO CANCEL YOUR ORDER PLEASE EMAIL US AT HELLO@CHAESKINCARE.COM WITH YOUR ORDER NUMBER IN THE SUBJECT HEADER. IF THE ORDER HAS BEEN PROCESSED AND SHIPPED, YOU CANNOT CANCEL IT.

RESELLING PRODUCTS

PLEASE NOTE THAT ALL PRODUCTS AVAILABLE ON THE WEBSITE ARE FOR PERSONAL USE ONLY. CHAE SKIN CARE PRODUCTS ARE NOT FOR RESALE UNLESS YOU ARE AN AUTHORIZED WHOLESALER. WE RESERVE THE RIGHT TO CANCEL OR REDUCE THE QUANTITY OF ANY ORDERS THAT WE BELIEVE MAY RESULT IN THE VIOLATION OF OUR TERMS.

MODIFICATIONS TO WEBSITE

WE RESERVE THE RIGHT TO ALTER, SUSPEND OR DISCONTINUE ANY ASPECT OF OUR WEBSITE OR THE CONTENT OR AVAILABLE THROUGH IT, INCLUDING YOUR ACCESS TO IT. UNLESS STATED OTHERWISE, ANY NEW FEATURES INCLUDING NEW CONTENT, AND/OR THE SALE OF NEW PRODUCTS SHALL BE SUBJECT TO THESE TERMS.

YOUR ACCOUNT

YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR ACCOUNT AND PASSWORD AND FOR RESTRICTING ACCESS TO YOUR COMPUTER. YOU AGREE TO ACCEPT RESPONSIBILITY FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT OR PASSWORD. HENNE ORGANICS RESERVES THE RIGHT TO REFUSE SERVICE, TERMINATE ACCOUNTS, REMOVE OR EDIT CONTENT, OR CANCEL ORDERS AT ITS SOLE DISCRETION.

INTELLECTUAL PROPERTY RIGHTS

ALL RIGHTS, INCLUDING COPYRIGHT, ON THIS WEBSITE ARE OWNED BY OR LICENSED TO CHAE SKIN CARE. ANY USE OF THIS WEBSITE OR ITS CONTENTS, INCLUDING COPYING OR STORING IT OR THEM IN WHOLE OR PART, OTHER THAN FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE IS PROHIBITED WITHOUT OUR PERMISSION. YOU MAY NOT MODIFY, DISTRIBUTE OR RE-POST ANYTHING ON THIS WEBSITE FOR ANY PURPOSE.

DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THIS WEBSITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS. CHAE SKIN CARE DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. CHAE SKIN CARE DOES NOT WARRANT THAT YOUR USE OF THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS WEBSITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH CHAE SKIN CARE ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS WEBSITE. YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. NEITHER CHAE SKIN CARE NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS WEBSITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE WEBSITE. CHAE SKIN CARE IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE WEBSITE OR ANY MATERIALS ON THE WEBSITE, OR WITH ANY OF CHAE SKIN CARE'S TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS CHAE SKIN CARE, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS.

APPLICABLE LAWS

THESE TERMS OF USE ARE GOVERNED IN ACCORDANCE WITH THE LAWS OF CALIFORNIA, UNITED STATES OF AMERICA, WITHOUT REGARD TO ITS CONFLICT OF LAW PROVISIONS. YOU AND CHAE SKIN CARE HEREBY EXPRESSLY CONSENT AND SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS OF CALIFORNIA FOR THE ADJUDICATION OR DISPOSITION OF ANY CLAIM, ACTION OR DISPUTE ARISING OUT OF THESE TERMS OF USE. IF ANY PROVISION OF THESE TERMS OF USE IS FOUND TO BE INVALID BY ANY COURT HAVING COMPETENT JURISDICTION, THE INVALIDITY OF SUCH PROVISION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PROVISIONS OF THESE TERMS OF USE, WHICH SHALL REMAIN IN FULL FORCE AND EFFECT. NO WAIVER OF ANY OF THESE TERMS OF USE SHALL BE DEEMED A FURTHER OR CONTINUING WAIVER OF SUCH TERM OR CONDITION OR ANY OTHER TERM OR CONDITION.

COMPLETE AGREEMENT

THE TERMS OF USE AND OUR PRIVACY POLICY CONSTITUTE THE SOLE AND ENTIRE AGREEMENT BETWEEN YOU AND CHAE SKIN CARE WITH RESPECT TO THE WEBSITE AND SUPERSEDE ALL PRIOR AND CONTEMPORANEOUS UNDERSTANDINGS, AGREEMENTS, REPRESENTATIONS AND WARRANTIES, BOTH WRITTEN AND ORAL, WITH RESPECT TO THE WEBSITE.